PAYMENTS & REFUNDS

Prices and Payment transactions (including authorizations and settlements) will be in Kuwaiti Dinar (KD).

We accept payments through payment method such as K-Net, Visa, and Master card. We will process payment from your credit or debit card at the time we receive your order for the relevant products & services. Upon completing a transaction using the site, you will be presented with a confirmation screen verifying the transaction details you wish to process. It is your responsibility to verify that all transaction information and other details are correct.

You will receive a confirmation email once the payment has been received. We have no liability for transactions which are incorrect as a result of inaccurate data entry in the course of the use of the Service or for loss of data or information caused by factors beyond our control.

Once a payment has been made it cannot be cancelled. We do not accept any responsibility for the refusal or reversal of payments, which shall be a matter between you and your credit card issuer.

Any Discount Coupons/ Vouchers if applicable should be applied prior to checkout.

In the event that we are not satisfied with the credibility of the User, we will have the right to reject the payment.

Products are supplied subject to availability. In the event that we are unable to supply the Products, we will inform you as soon as possible and a full refund will be given where you have already paid for the Products.

Secure Online Payment

CARISMA ensures your peace of mind with our advanced website security features. Our website is monitored to guarantee that our security standards are well maintained and is optimized to make your online shopping experience as safe and secure as possible.

We ensure maximum security on all of your personal details and information and not only are we committed to making your shopping online secure, but also convenient and trusted. All your personal information is stored securely on our password-and-firewall-protected servers.

We do not retain your credit card details on our website. All payment details which are entered through the website payment gateway are encrypted when you enter them. All information provided by you will be treated securely and strictly in accordance with the applicable law. Communications to and from the service provider’s site are encrypted.

Your debit or credit card details must be truthful, valid and accurate, and you shall use the debit or credit card which is lawfully owned by you. The said information will neither be utilized nor shared by the online service with any third parties unless required for fraud verifications, regulation or court order. The online service will not be liable for any debit or credit card fraud, and the liability for use of a card fraudulently will be your responsibility.

We may validate your name, address, and other Personal Information provided by you during the order process against appropriate third party databases. By accepting the Terms, you consent to such checks being made. As part of such checks, we may disclose personal data to third parties (Knet, MiGS) for the purpose of carrying out these security checks. You may note that this is done only to confirm your identity and that your credit rating will be unaffected.

Refunds

Once we receive your item, we will inspect it and notify you that we have received the returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your My CARISMA account as an online store credit card. You will receive the credit within a certain amount of days, depending on policies.

We hope you enjoy secure shopping with CARISMA Kuwait

We have a 14-days return policy, which means you have 14 days to return or exchange products.

If you wish to cancel your order, you may do so within one hour of having placed it by leaving us a message in the Chat with us option.

Please note that we cannot accept cancellations once the delivery is under process and can only then be cancelled through our returns/refunds process as mentioned above.

You can always contact us for any assistance at carismakuwait@gmail.com or leaving us a message on Chat with us.